Equipment review
Start with an inventory of the systems and devices for which you need ongoing support.
BUSINESS TECHNOLOGY SOLUTIONS
AMC & IT Support
Support beyond the installation.
A PRACTICAL APPROACH
Make the support scope clear.
Keep the upkeep of business technology part of your operating plan. UMS offers annual maintenance contracts and technical support for agreed equipment and service requirements. Every business has a different mix of equipment and priorities. An AMC discussion should establish which assets are covered, what work is included and how service requests will be handled.
WHAT TO CONSIDER
Build the right scope.
Maintenance planning
Discuss the servicing requirements and any planned maintenance visits appropriate to the agreed scope.
Technical assistance
Describe recurring issues and operational priorities so support requirements can be assessed.
Clear service terms
Confirm coverage, exclusions, spares, visit arrangements and response commitments in the written proposal.
BEFORE WE BEGINA better brief.
A better brief.
A more useful proposal.
Include these details when you enquire. The final scope, equipment, timelines and charges will be confirmed in your proposal.
Get a Free Quote- Equipment list, quantity and location
- Make, model and approximate age of systems
- Current issues and existing warranty details
- Preferred coverage period and service expectations
USEFUL TO KNOWYour questions,
Your questions,
answered.
Does an AMC automatically include replacement parts?
Coverage varies by agreement. Ask the team to specify parts, consumables and exclusions in the proposal before you proceed.
Is a particular response time guaranteed?
Response arrangements must be agreed in writing. Share your operational needs so the team can confirm what can be offered.
Can I request help without an annual contract?
Describe the issue and equipment in your enquiry. The team can discuss available support options and confirm the scope and charges.
CONNECTED SERVICES
Explore related solutions.
YOUR NEXT PROJECT STARTS HERE
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Let’s find the right solution.
Tell us what you need. We’ll help you plan the next step.